Shipping & Return

 

Local Delivery Charges

 

We're using our default courier service for local orders Pos Laju. Below are the domestic delivery postage for more information:

 

Estimated Delivery Time : 1-3 (Working Days)
WEST MALAYSIA - RM7
EAST MALAYSIA - RM10

 

Limited period event: FREE POSTAGE for RM120 & above. (T&C Apply)

 

International Delivery Charges (SINGAPORE)

Estimated Delivery Time : 3-5 (Working Days)

1-2 pieces : RM28

3-4 pieces : RM33

5-6 pieces : RM38

 

 

All our items are in ready stocks. Orders paid by 12NOON on a working day will be shipped on the same day. Otherwise, it'll be shipped the next working day. Unless stated otherwise, some might take longer to ship out (eg. backorder, personalized jewelry etc.).

Kindly make your payment before 12NOON TO AVOID ANY DELAYS. THANK YOU

 

Order Tracking

 

Attached below is the tracking link for your parcel status:-

Local Delivery : https://www.tracking.my/couriers/poslaju

Tracking numbers will be provided by email / social apps once shipped.

 

Refund

 

There will be no exchange or refund on any purchase made. 

 

Return or exchange can only be done if there is any major defect of products or a wrong order has been delivered. If the goods/products has been used or damaged by the customer, there will not be any refund.

 

We will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 days after the confirmation.

 

Store credit discount code can only be used once, not applicable for another return and exchange, or with any further discounts/Points redemption.Do kindly seek our confirmation prior to returning your order.

 

For refund that involved in the previous transaction with rebates and E-Voucher promotions, store credit will be issued as refund for the customer. For example: A customer bought 3 items and received an E-Voucher during the promotion sales but he got refunded for 1 of the item because of out of stock. Therefore he will be issued store credit for the value of the out of stock item and also he is able to keep the E-Voucher gift earlier. For more infomation, please contact us.

 

Note :
*Please allow 20-30% discrepancy in the product color due to lighting and monitor resolution (actual may appear darker/brighter). In such cases, the variance may not be considered as a defect.
*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken.

 

Follow step provided below for return and refund : -

Sample of template email for RETURN

Email subject : RETURN CLOTHES
ORDER CODE:
TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
PRODUCT(s) NAME :
REASONS : example (Defective Items- attach photo(s) if possible / Incorrect item received )

Fill it up and email to [email protected]


Return your items to the address shown below:
Name : HerSpace Closet
Address: 10, Jln Oz 4, Taman Ozana Impian, 75450 Bukit Katil, Melaka.
Contact No : 01165639091

*Please note that return parcels may take up to 3 working days to be processed.

 

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